Frequently Asked Questions

About Our Products

Are your products specifically designed for people with Lupus?

Yes! Every product in our shop is thoughtfully curated with the Lupus community in mind. We consider factors like UV sensitivity, skin sensitivity, fatigue, and joint comfort when selecting what we carry.

Do you carry UV-protective products?

Absolutely. UV protection is one of our top priorities. We carry UV-protective clothing, accessories, and skincare products to help you enjoy life while staying protected from sun exposure.

Are your skincare products gentle enough for sensitive skin?

Yes. We carefully vet all skincare products we carry to ensure they are free from common irritants and suitable for sensitive skin common in autoimmune conditions.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

We currently ship within the United States. We are working on expanding internationally — stay tuned!

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly with the carrier.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us at support@lupusliving.com to initiate a return.

What if my item arrives damaged?

We're so sorry if that happens! Please reach out to us within 7 days of delivery with a photo of the damaged item and we'll make it right right away.

Community & Mission

Are you affiliated with any Lupus organizations?

We are passionate supporters of the Lupus community. We regularly donate a portion of our proceeds to Lupus awareness and research organizations. Check our blog for updates on our giving.

How can I stay connected with the Lupus Living community?

Follow us on social media and sign up for our newsletter to stay connected, get tips for living well with Lupus, and hear about new products and promotions.